TERMS AND CONDITIONS OF APARTAMENTY KIERPCÓWKA FACILITY AND DOMKI HACIENDA FACILITY

I. General provisions

II. Reservation

1. In order to make a reservation, the Customer reserves a stay within the selected dates through the website www.goralskastrefa.pl/rezerwacje
2. At the time of booking, the customer is obliged to decide whether the stay will be carried out as a private person or as a company. The data provided at the time of booking will appear on a personal invoice documenting the deposit payment and it will not be possible to change it.
3. The same cancellation and complaint conditions apply to online reservations and other forms of reservations. These conditions are set out in Chapters III and VII of these Terms and Conditions.
4. A confirmation of the initial reservation of the apartment will be sent to the Customer’s email address.
5. The pre-booking confirmation sent by the Lessor takes into account:
   • the dates of the Client’s stay
   • the amount for the rental fee
   • information on the amount of the deposit
   • bank account details
6. For the final confirmation of the reservation, the Booker is obliged to make a deposit of 30% of the value of the entire reservation within one hour of making the reservation through the TPay payment system available in the reservation panel
7. In the event of the absence of the deposit payment within the deadline, the Lessor reserves the right to cancel the reservation.
8. The deposit is non-refundable by definition (Article 394 of the Civil Code Act).
9. After receiving the advance payment for the reservation, the customer will receive an email confirming the payment of the deposit and an e-mail containing an advance invoice with the data provided at the time of the booking. The contact details of the person responsible for handing over the keys to the Apartment will also be provided.
10. Modification of the reservation is possible only by individual agreement with the lessor. Confirmation of the reservation modification takes place in the form of an email confirmation.

III. Cancellation

1. Cancellation of the reservation is possible in any case. However, the cancellation conditions and refund of the paid deposit vary depending on the type of booking made.
2. Non-refundable booking – in case of cancellation at any time, the deposit paid is non-refundable.
3. Flexible booking – in the event of cancellation up to 3 days before the date of arrival, the deposit will be fully refunded to the Reserving Party.
4. If canceled less than 3 days before arrival, a 50% deposit is non-refundable.
5. If the Guest does not show up at the Facility, without canceling the reservation in advance, the deposit will not be refunded.
   Failure to use the entire stay in accordance with the reservation does not entitle you to a refund of the payment made.

IV. Terms of the lease agreement

1. The rental of the apartment includes all utility fees and disposable items included in the apartment’s equipment.
2. Check-in starts at 4:00 pm on the day of arrival and ends at 10:00 am on the day of departure.
3. When making a reservation, the facility offers accommodation with a breakfast option. Breakfast in the form of catering is delivered to the apartment door by an external company and is consumed by guests in the apartment.
   • Breakfast package price: PLN 35 per adult, PLN 30 per child.
   • The Breakfast Package includes:
   • ‘Hot’
   • – 2 hot dishes (including frankfurters, scrambled eggs, fried eggs, pancakes, sausages, fried sausage)
   • ‘Cold’
   • – 2 types of homemade delicacy (e.g., egg paste, vegetable salad, salad with pineapple, lard with greaves, cottage cheese), two types of ham, cheese, tomato, cucumber, egg
   • 100% fruit juice
   • Bread: roll, bread,
   • cookie
   • Extras: coffee, tea, sugar, salt, pepper, milk, butter
4. Only persons checked-in by the employees of the Facility are entitled to use the Facility. The guest is not allowed to transfer the rented apartment to other people, even if the period of stay they have paid for has yet to expire.
5. In particular, guests are obliged to:
   • maintain order and cleanliness in the rooms of the apartment and on the terrace adjacent to it;
   • use the facilities of the Facility in a manner that does not cause damage or deterioration of their condition;
6. The extension of the hotel day depends on the facility’s current occupancy, and the Lessor individually considers every case. Regardless of the goodwill of the Lessor, they do not guarantee the extension of the hotel day.
7. The Lessor provides services in the selected Apartment in accordance with its category and standard. In the event of any objections, the Guest is asked to immediately report to the lessor’s customer service office.
8. The Customer is obliged to immediately notify the Lessor of any events that may expose the apartment’s owner to material damage or jeopardize the safety of other Guests staying in the facility
9. The Customer can only use the apartment for residential purposes and cannot sublet it.
10. Guests who are not checked in can stay in the apartment between 7:00 am and 10:00 pm.
11. A child up to three years old, sleeping in a bed with adults or in their own cot and not requiring bedding, is not subject to any fees for the stay. All other children will be billed according to the booking conditions.
12. The children and youth under the age of 18 are allowed to stay in the facility only under the care of adults who take full responsibility for their actions, as well as for any consequences of these actions and for the situations occurring on the premises of the Facility. Children cannot move around the facility on their own, and remain unattended on balconies or on the playground.
13. The facility reserves the right to refuse to check in people who are under the visible influence of alcohol or drugs or behave vulgarly
14. The property does not accept pets.

V. Customer’s Responsibilities

1. The actual number of people staying in the apartment is limited to the number of guests indicated in the booking confirmation. The Customer is obliged to inform the Lessor about the change in the number of people staying in the rented Apartment. If the apartment is not used in accordance with the terms and conditions of the reservation, the Lessor may refuse to check in at the property and hand over the keys to the booked apartment. In such cases, the Customer is obliged to cover the full amount of the reservation.
2. The Customer undertakes to observe the rules of good neighborliness. The facility’s premises curfew is from 10:00 pm to 6:00 am. Failure to respect the curfew will result in the necessity to leave the facility immediately without a refund of the amount paid.
3. The Customer is responsible for any damage caused in the rented Apartment, public areas as well as on the premises of the Facility and to immediately notify the Lessor about the damage caused and undertake to cover it.
4. The Customer has an absolute obligation to comply with fire regulations on the premises of the facility. For fire safety reasons, it is forbidden to use in the apartments and their surroundings open flames and other electrical devices that are not part of the provided apartment equipment. The above does not apply to chargers and power supplies for audio and video devices as well as computers.
5. The Guest bears full financial and legal responsibility for any damage or destruction of objects, equipment, and devices caused by their actions. The basis for monetary compensation for damage or destruction is a bill documenting the actual cost of removing the damage.
6. In the event of differences in the inventory of the actual equipment of the apartment or damage, this fact should be reported by phone at +48 693 201 913 or by email at domekhacienda@gmial.com when occupying the apartment, no later than by the end of the day of arrival. Otherwise, it is assumed that the equipment was complete and without damage.
7. The liability of the Facility for the loss or damage of items brought by the Guests to the apartment is governed by the provisions of Art. 846-849 of the Civil Code. The property is not responsible for items left in the apartment.
8. After the end of the stay, the Guest is obliged to report the approximate time of their departure at 507663105 in order to hand over the apartment to an employee of the Facility.
9. Smoking is not allowed in the apartments and on the balconies. For violation of the smoking restriction, the Facility will charge a contractual penalty of PLN 500.
10. Users of the apartments are obliged to behave in such a way that does not disturb the peace of other people’s stay in any way during the curfew. During the daytime, the behavior should be in accordance with social norms and respectful of the right to rest of other people staying on the premises of the Facility.

VI. Additional charges

1. The price of the stay does not include a local fee of PLN 2.00 per person/day. The local fee must be settled on the spot, upon arrival.
2. On the day of arrival, a deposit of PLN 400 is collected to cover any possible surcharges or damages. It will be returned on the day of the check-out of the apartment. The unused deposit is returned on the day of the check-out of the apartment.
3. Losing the keys to the apartment results in a fee of PLN 200.
4. The facility only accepts cashless transactions. Accepted payment methods:

VII. Complaints proceedings

1. Guests have the right to lodge complaints in matters related to the services provided by the Facility.
2. The Facility accepts only complaints sent electronically to the following address: domekhacienda@gmial.com within 14 days from the Guest’s check out from the Facility or, if the stay did not take place within the period resulting from the reservation made – within 14 days from the date on which the stay should take place.
3. The Facility reserves a 14-day period to conduct the complaint handling procedure of the complaint submitted by the Guest. Within this period, the Facility will inform the Guest about the result of the complaint-handling procedure.

VIII. Additional information

1. As part of the reservation, the Customer is entitled to a free parking space on the premises of the facility. The Management is not responsible for damage or loss of a car or other vehicle belonging to the Guest left in front of the building or in an unguarded parking lot.
2. Within the premises of the Facility, there is a garden
3. A bus stop is located within approx. 1000 meters from the property.
4. The owner of the Facility is not responsible for the car left within the Facility and the property inside it.
5. Smoking is only permitted outdoors in the designated area.
6. Free wireless Internet is available all around the building.
7. Daily housekeeping – towel replacement, is only available on request, for an additional fee.
8. Housekeeping during the stay is available on request, for an additional fee.

IX. Transfer of the rights and obligations of the customer to another person

X. Terms and conditions of the playground

1. Children must be supervised by adults.
2. Young children should only use the playground equipment with the assistance of an adult.
3. The safety of children staying on the playground and any damage caused by the children are the responsibility of their carers.
4. In the playground area, it is forbidden to:
   • litter the area
   • climb on roofs and other elements of the playground structure
   • destroy the greenery
5. In the playground, all devices should be used in accordance with their intended use.

XI. Occurrence of force majeure

1. The Parties may evade liability for non-performance or improper performance of the concluded contract if it occurred as a result of a force majeure event.
2. For the purposes of the Agreement, ‘force majeure’ means any event preventing the performance of an obligation being beyond the control of the parties, which the parties could not have foreseen at the time of the conclusion of the Agreement and which could not have been prevented, including, but not limited to, acts of nature, state of emergency, martial law, new legislation or administrative decisions, technical failures affecting the performance of this Agreement and/or any other events of a similar nature. In a situation where the occurrence of such events will prevent any of the parties from the proper performance of the contract, the Party applying for the waiver of liability, in accordance with point 1 above, is obliged to immediately notify the other party in writing of the occurrence of a force majeure event justifying such a revocation.

XII. Terms and conditions of the relaxation zone

1. Access to the hot tube Relaxation Zone is only possible upon payment of a fee.
2. The basic fee allows you to use the services of the Relaxation Zone for a total of 2 hours from the moment the hot tub is heated. Every subsequent hour is additionally paid.
3. The Relaxation Zone is made available after the prior arrangement of availability with the owner of the facility. The Facility reserves the right to change the time of making the Zone available. To use the hot tube, you must inform the host one day in advance by 4:00 pm about your willingness to use it. The tub can be used from 12.00 am – 9.00 pm.
4. Guests arriving for a 1-night stay are not allowed to use the hot tub due to the long preparation time.
5. Guests can rent exclusive access to the gas-fired hot tub
6. Persons under 18 may use the Relaxation Zone only under the care of their parents or legal guardians and are under their responsibility. Children aged 4 to 18 may use the facility only under the constant care of a parent or guardian and are under their responsibility. Children under 4 are not allowed to use the hot tube at all.
7. The Relaxation Zone cannot be used by persons:
   • who are under the influence of alcohol or other intoxicants,
   • with medical contraindications (including cardiovascular diseases, hypertension, diabetes, cancer), as well as pregnant and menstruating women, chronically ill or having respiratory or skin infections, after heavy physical exertion or a hearty meal.
   • people with sensitive skin.
8. Persons who violate the order, or good manners, do not respect the provisions of the terms and conditions and instructions, or do not follow the owner’s instructions may be removed from the Relaxation Zone.
9. Within the Relaxation Zone, there is a total ban on: • stepping on structural elements
   • touching electrical devices
   • bringing alcohol and food to the hot tube
   • using intoxicants and (e)cigarettes

XIII. Using a wood-fired hot tub

1. A maximum of 4 people can stay in the tub at the same time.
2. Do not open the door located under the hot tub, it may damage the furnace and may cause a fire hazard! Touching the chimney may cause burns.
3. Before entering the tub, take a soapy bath to remove any cosmetics and impurities. Use a cotton suit while in the hot tub. Take off your shoes. It is forbidden to bathe naked.
4. Children should never be left unattended near a water-filled barrel/tub. Please note that even a covered barrel/tub does not provide sufficient protection against the risk of drowning.
5. The surface inside the tub and in its surroundings may be slippery – special care should be taken when entering and exiting.
6. Persons using the hot tub are prohibited from jumping into the water, pouring water in and out, or bringing any objects, chemicals, food, drinks, or toys into the water.
7. At the end of every session, Hosts must be notified of the end of the session.

XIV. General provisions

1. The owners of the facility are not responsible for the health consequences of staying in the Relaxation Zone. Guests use elements of the Zone at their own risk and responsibility.
2. All irregularities or defects, both resulting from improper use and independent of the Guest, should be immediately reported to the owner.
3. In the event of damage to the Relaxation Zone resulting from improper use or non-compliance with these regulations, the Guest will be subjected to full charges.
4. By using the Relaxation Zone, you accept these terms and conditions.
5. These regulations are available in a visible place in the Relaxation Zone, on the website, and in the apartments.

Relaxation zone price list:

Terms and conditions of using the observation deck of Firma Usługowa Hacienda

1. The observation deck is a public facility.
2. You use the terrace at your own risk.
3. Children and minors may enter the observation deck only under adult supervision.
4. The observation deck can accommodate up to 10 people at a time.
5. Care should be taken when entering and exiting the observation deck due to the narrow passageways and the steep angle of the stairs.
6. Persons with health problems should take special care.
7. Persons in a state indicating the consumption of alcohol, intoxicants or other substances that impair consciousness will not be allowed on the observation deck.
8. It is strictly forbidden to consume substances listed in point 7 of the Terms and Conditions on the observation deck.
9. It is forbidden to: – throw any objects off the terrace, – climb on the railing of the observation deck, – destroy the terrace equipment, or bring in objects.
10. Children under the age of 12 are not allowed on the terrace. The guardian of the older children is responsible for the consequences of the children’s behavior.
11. Persons violating public order, and posing a threat to themselves and other people staying in the tower will be asked to leave the facility.
12. Firma Usługowa Hacienda – Andrzej Skupień is not responsible for any bodily injuries or accidents resulting from the violation of these Terms and Conditions.
13. Any comments can be submitted to Hosts by phone at 693201913
14. The observation deck is open from 1 May to 30 October from 12:00 am to 9:00 pm. During the period from 1 November to 30 April, entering the terrace is subject to prior inquiry with the Hosts if it is possible to do so.
15. In case of bad weather conditions, the observation deck will be closed. Summer open 10.00 – 22.00 .
16. Remember, the person on the Observation Deck confirms their knowledge of these Terms and Conditions and agrees with them.
17. Smoking is not allowed.
18. Ban on bringing food onto the terrace.
19. Fire place is extra pay.